Q1: How do I confirm that the lens matches my frame?
Check the model label on the inside of the frame (such as Oakley’s “O-Matter” or Ray-Ban’s RB code) and check it with the [Compatible Models] list on the product page.
Not sure? Click to submit a photo of the frame and customer service will reply within 24 hours!
Q2: What functional options are available for Alphax lenses?
Basic: Scratch-resistant + UV400 protection
Advanced: Polarized/Color-changing/Blue Light Filtering (see product comparison table for details)
2. Order and Payment
Q1: How do I change the address or cancel the order after placing an order?
Please contact customer service to intercept (success rate is 80%, and additional shipping costs may be incurred).
Still can’t solve it? Apply for free video guidance (customer service working hours: 9:00-18:00 GMT+8).
Q2: Is the edge of the lens white or slightly reflective?
This is a normal phenomenon of multi-layer coating and does not affect the optical performance. Please use the included microfiber cloth when cleaning and avoid wiping with alcohol.
4. Transportation and delivery
Real-time tracking: Log in to your account → [My Order] → Enter the logistics order number
链接订单追踪页面
5. Return and warranty
30-day unconditional return and exchange:
Conditions: The lens is unopened and the packaging is intact.
Process: Submit a return application on the official website → Mail to the designated warehouse (freight is at your own expense) → Refund within 1-3 working days.
