We want you to be completely happy with your purchase. If you’re not satisfied, you can request a return or exchange within 30 days of receiving your item.
Please note: Returns requested after 30 days will not be accepted, and you must contact us via email 邮箱before sending any item back.
Return & Exchange Requirements
Items must be authorized before being returned. Unauthorized returns will be refused.
Returns must be initiated within 30 days of receiving the item.
Items must be in unused condition, with original tags and packaging intact. A receipt or proof of purchase is required.
Use a traceable shipping method when returning or exchanging an item.
Items That Cannot Be Returned
Sale items and gift cards are not eligible for return or refund.
Items that are damaged, altered, or lost due to customer actions cannot be refunded.
How to Return an Item
Contact Us First:
Send an email to 邮箱 with your order number and photos/videos of the item. Our team will review your request and respond within 3 business days.
Return Instructions:
If your return is approved, we’ll send you the return address and shipping instructions.
Please note: Do not send items back without authorization.
We recommend using a shipping service with tracking and signature. We are not responsible for lost returns.
Refund or Replacement:
Once we receive your item, we will inspect it within 3–5 business days, and then issue your refund or ship a replacement.
Who Pays for Return Shipping?
If the return is due to our fault (wrong item, defective product), we’ll cover the full refund and return shipping cost.
If the return is for personal reasons (wrong size, change of mind), the buyer is responsible for the return shipping.
We do not charge restocking fees.
Refund Timeline
Once your return is inspected and approved, we’ll process your refund to the original payment method within 2–3 business days.
If you haven’t received your refund after that, please:
Recheck your bank account
Contact your bank or card provider
If there’s still an issue, reach out to us at 邮箱
Note: Original shipping fees are non-refundable.
Order Cancellations
You can cancel your order before it has been shipped.
If your order has not yet been dispatched, we will issue a full refund.
Once the item has been shipped, the order cannot be canceled.
Should you have any questions about the Return & Refund Policy, please contact us:
